Controls, not custody

Your callers trust you. We're built to keep it that way.

Your callers tell an assistant the most sensitive things in their lives: what they can afford, why they’re moving, what they’re worried about. Here’s exactly what Rocalyn Edge does, and deliberately doesn’t do, with that.

What stays, and what’s forgotten

  • No call recordings or verbatim transcripts are kept. The conversation is handled in real time, then forgotten.
  • A minimal structured record (contact, intent, appointment) is kept to do the job, held only as long as your plan's retention window, then automatically purged. It's yours, not ours.
  • De-identified by design. We tokenize identifiers like caller numbers as we process, so there's less identifiable data to hold, and less to ever expose.

Data residency

  • Stored in the US. Your customers' data stays in the country.
  • No training on your customers' conversations.
  • No selling of personal information, ever.
  • Yours to take or delete. Your record returns or purges when you cancel, so nothing lingers after you leave.

The scary things we deliberately don’t build

  • Your assistant says it's an AI on every call. Callers are never led to believe they're speaking with you.
  • No voice cloning. Your assistant is an original persona in your brand, never a copy of your voice.
  • No always-on recording. We built the product so we'd never need it.

How a call flows, and what we keep

How a Rocalyn Edge call flows, and what is kept versus forgotten. Stage 1, Caller dials: A buyer or seller calls your line. Kept: Reason for the call. Never kept: Call recording. Stage 2, Assistant answers: It says it's an AI assistant on every call. Kept: Answered in your brand. Never kept: Your cloned voice. Stage 3, Captures & books: Answers listing questions, captures the details, books showings. Kept: Contact, intent, appointment. Never kept: Verbatim transcript. Stage 4, Structured summary: A minimal structured record goes to you. Kept: Tokenized caller number. Never kept: Training on the conversation. Stage 5, Your CRM + calendar: The record lands where you already work. Kept: Yours, in the US. Never kept: Sold personal information.

Kept: the minimal record to do the jobForgotten: never kept, by design

  1. Caller dials

    A buyer or seller calls your line.

    Kept: Reason for the callNever kept: Call recording

  2. Assistant answers

    It says it's an AI assistant on every call.

    Kept: Answered in your brandNever kept: Your cloned voice

  3. Captures & books

    Answers listing questions, captures the details, books showings.

    Kept: Contact, intent, appointmentNever kept: Verbatim transcript

  4. Structured summary

    A minimal structured record goes to you.

    Kept: Tokenized caller numberNever kept: Training on the conversation

  5. Your CRM + calendar

    The record lands where you already work.

    Kept: Yours, in the USNever kept: Sold personal information
No call recordings, ever. No verbatim transcripts kept in production. No training on your callers’ conversations. No selling personal information. Your customers’ data stays in the US, held only as long as your plan’s retention window, then automatically purged.

We make your data smart. We never own it, sell it, train on it, or decide for you.

Rocalyn is the intelligence layer, not the system of record. Your CRM holds the durable record; we integrate, we don’t custody. That’s the difference between a tool that serves your business and a platform that quietly mines it.

Read the Privacy Policy →Questions to ask any vendor →

Keep the trust your business runs on.

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We build towards a better future. The trust standards for AI are still being written; we build to them anyway. Rocalyn Edge is designed in line with ISO/IEC 42001, the international standard for AI management systems, and designed to target SOC 2 compliance — that work is in progress; today the service is built on SOC 2-audited infrastructure providers. The full detail lives in our Privacy Policy.