FAQ
Questions, answered.
The things agents ask us most, before and during onboarding.
How do I stop missing calls while I'm at a showing?
Rocalyn Edge answers every call 24/7, so a buyer who calls while you're at a showing, driving, or asleep reaches a warm, professional assistant instead of voicemail. It answers listing questions, captures the lead, and can book the showing on the spot.
Is this an answering service, an AI receptionist, or something more?
It does what a great answering service or receptionist would, answering every call in your brand's voice, and goes further: it knows your listings, captures the caller's details, books the showing, and hands you a clean summary. It's built specifically for real estate, not a generic call-answering bot.
Can it capture lead details and book showings on its own?
Yes. It asks the practical questions, budget, timeline, and pre-approval, then offers open times and books the showing to your calendar. Everything in your summary comes from what the caller tells you they need, and nothing else.
Will it replace me?
No. It handles the calls you can't get to and hands you the lead. You stay the agent, and it escalates to you whenever a call needs a human.
What happens to my callers' data?
No call recordings and no verbatim transcripts are kept in production. We keep a minimal structured record to do the job, your customers' data stays in the US, and we never sell personal information.
Is it fair-housing safe?
Fair-housing guardrails are built into the conversation. Every caller gets the same answers and the same path: no scoring, no steering. You make every decision.
What does it cost?
Solo is $499/mo and Premium is $699/mo (save 20% billed annually). Ultimate is onboarded by invitation. See pricing.
Whose brand does it use?
Yours. Your assistant's name, voice, and persona are configured to your practice.
How do I get started?
Request an invitation to the next founding cohort. Onboarding is curated and founder-led.
Does it work with my calendar and CRM?
Yes. It syncs bookings to your calendar, and CRM lead delivery is included on every plan — call summaries and contacts flow to your CRM, starting with HubSpot, plus CSV export of your data anytime.