Terms of Service

The short version

Rocalyn Edge gives your real-estate practice an AI assistant that answers your calls. You stay the licensed professional; the assistant answers in your brand, always identifies itself as an AI, and hands you the lead. Your callers’ structured records are your business data, handled as described in our Privacy Policy. These terms cover the account, the subscription, what you can expect from us, and what we expect from you.

1. Acceptance and eligibility

By creating an account or using Rocalyn Edge, you agree to these Terms and our Privacy Policy on behalf of yourself and, if you use the service for a business, that business. Rocalyn Edge is a business tool for real-estate professionals and their teams; you must be at least 18 and able to form a binding contract. If you accept for a brokerage or team, you represent that you have authority to do so.

2. The service

In short: An AI assistant that answers your calls in your brand, discloses that it’s an AI on every call, and captures leads and bookings for you.

Rocalyn Edge answers inbound calls to your configured number with an AI assistant using your chosen assistant name, voice, and persona. It answers listing questions from the information you provide, captures caller details, offers to book showings, escalates to you when a call needs a human, and sends you summaries. Feature availability varies by plan; see Pricing.

AI disclosure is not optional. Every assistant identifies itself as an AI at the start of every call. This disclosure is structural: you cannot edit it out of the greeting, and attempting to present the assistant as a human is a violation of these Terms.

3. Founding cohort and evolving features

In short: We’re onboarding in small groups; some features are labeled “in preview” or “coming soon” and usage runs on collaborative soft ceilings, not hard quotas.

Rocalyn Edge is onboarding subscribers in curated cohorts. Features labeled in preview are live but still stabilizing; features labeled coming soon are planned and not yet available. Neither label is a promise of a delivery date. Plans include usage designed for a working real-estate practice; if your usage runs well beyond that, we’ll review it with you collaboratively rather than cutting you off mid-month.

4. Your account

Keep your account information accurate and your sign-in method secure. Sign-in is handled by our identity provider; Rocalyn never stores your password. You are responsible for activity under your account. Tell us promptly at support@rocalynedge.com if you suspect unauthorized access.

5. Subscriptions, billing, and cancellation

In short: Monthly or annual billing through Stripe; cancel anytime, effective at the end of the current billing period.

Subscriptions are billed in advance, monthly or annually, at the rates shown at checkout, plus applicable taxes. Payments are processed by Stripe. Your subscription renews automatically until you cancel; cancellation takes effect at the end of the current billing period, and you keep access until then. Except where required by law or expressly agreed (for example, in a founding-cohort arrangement), fees already paid are non-refundable. We will give you advance notice of price changes, which apply from your next renewal.

6. Your responsibilities

In short: You’re the licensed professional: keep your listing information accurate, use your own numbers, and honor your professional obligations.

• Provide accurate listing and business information. The assistant answers from what you give it; you are responsible for the accuracy and lawfulness of that content.
• Only connect phone numbers, calendars, and accounts you are authorized to use.
• You remain the licensed real-estate professional. The assistant does not provide legal, financial, tax, or other licensed advice, and it does not replace your professional judgment or your obligations under applicable law, including fair-housing law. The service includes fair-housing guardrails, but they supplement your own compliance obligations; they never replace them.
• Comply with the laws that apply to your practice and your use of the service, including telemarketing and messaging rules for any numbers you enroll.

7. Acceptable use

You agree not to:

• use the service for any unlawful or deceptive purpose, including attempting to configure the assistant to steer, screen, or answer callers differently based on protected characteristics. Such attempts violate these Terms and may result in suspension;
• attempt to make the assistant impersonate a human or a person other than your configured, disclosed AI persona;
• probe, overload, reverse-engineer, or interfere with the service, or access it to build a competing product;
• resell or white-label the service without a written agreement with us.

8. Your data

In short: The structured records your assistant creates are your business data. We process them for you and don’t keep what we don’t need.

As between you and Rocalyn, you own the listing content you provide and the structured call records your assistant creates. We process them only to provide the service, as described in the Privacy Policy: no call recordings, no verbatim transcripts in production, no training on your conversations, no selling of personal information. Records are purged on the retention schedule described there. Export and return tooling is rolling out; on account closure, your structured records are deleted in line with that schedule, and we will work with you on return of your data where you need it.

9. AI-generated output

In short: The assistant is good, and it is still an AI: verify anything consequential.

The assistant generates responses in real time from the information you provide. Like any AI system, it can occasionally be wrong or incomplete. You should verify consequential details (pricing, terms, availability) before relying on them, and your callers are told they are speaking with an AI so they can do the same. Call summaries and extracted facts are aids to your judgment, not substitutes for it.

The places where a mistake would matter most are handled by design, not left to the model’s judgment: fair-housing-sensitive and licensed-advice questions are routed to you rather than answered by the assistant. Verifying ordinary details is good practice, not a sign the compliance-sensitive parts are left to chance.

10. Intellectual property

Rocalyn owns the service, its software, and its branding. You own your content and your data. You grant us the limited license needed to host and process your content to operate the service on your behalf, and nothing more. Feedback you choose to give us may be used to improve the service without obligation to you; improving the service never means training AI models on your callers’ conversations.

When your plan includes custom creative deliverables, such as the character bible and branded marketing assets in Ultimate, those finished assets are yours. On delivery we transfer to you the rights we hold in them, and you can use, adapt, and keep them even if you later cancel. This covers the delivered assets themselves, not the service, software, or platform that runs your assistant, which stay ours.

11. SMS & RCS Messaging Terms

These Messaging Terms govern the text (SMS) and RCS messages sent by Rocalyn LLC (“Rocalyn,” “we,” “us”), operator of the Rocalyn Edge service. By providing a mobile number and agreeing to these terms, you consent to receive messages as described below. Consent to messaging is not a condition of purchase.

11.1 Account & service messages to Rocalyn Edge subscribers

When you sign up for Rocalyn Edge and provide your mobile number, you agree to receive SMS and RCS messages from us about your account and service, for example new-lead and missed-call alerts, call summaries, appointment/booking notifications, and account, security, and service notices. These are transactional and customer-care messages, not marketing.

• Message frequency varies based on your call and lead activity.
• Message and data rates may apply.
• Opt out anytime by replying STOP (we also honor QUIT, END, CANCEL, UNSUBSCRIBE, OPT OUT). We send a one-time confirmation. Reply HELP for help, or contact support@rocalynedge.com.
• Opting out may limit real-time alerting; you can still access activity in your Rocalyn Edge portal.

11.2 Booking-link messages to callers (rolling out later)

When a person calls a phone number powered by Rocalyn Edge and asks the assistant to text them a scheduling link, we use a double opt-in: the assistant asks the caller’s permission on the call, sends a one-time confirmation text, and only sends the scheduling link if the caller replies YES. These messages contain the realtor’s or brokerage’s name and the requested link, with no promotional content. Message and data rates may apply. Reply STOP to opt out, HELP for help.

11.3 General

• Message delivery is not guaranteed; carriers are not liable for delayed or undelivered messages.
• We may update these Messaging Terms; the current version is posted here with its effective date.
• See our Privacy Policy for how we handle mobile-number and consent information.

12. Disclaimers

The service is provided “as is” and “as available.” During the founding cohort in particular, we do not promise uninterrupted or error-free operation, and we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement to the extent permitted by law. Telephone networks, carriers, and third-party providers are outside our control.

13. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or business opportunities. Rocalyn’s total liability arising out of the service is limited to the amounts you paid us in the twelve months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.

14. Indemnification

You will defend and indemnify Rocalyn against third-party claims arising from your listing content, your professional services, or your breach of these Terms, including claims arising from instructions you give the service in violation of Section 7.

15. Suspension and termination

You can cancel at any time (Section 5). We may suspend or terminate the service for material breach of these Terms, including acceptable use and fair-housing-related violations, or where required to protect callers, carriers, or the service. Where practical, we will notify you and give you a chance to cure. Sections that by their nature should survive (your data rights, disclaimers, liability limits, governing law) survive termination.

16. Governing law and disputes

These Terms are governed by the laws of the State of California, excluding its conflict-of-laws rules. Disputes will be resolved in the state or federal courts located in California, and both parties consent to that venue.

17. Changes to these Terms

We may update these Terms; the current version is posted here with its effective date. For material changes, we will notify subscribers through the service or by email before the changes take effect. Continued use after the effective date is acceptance of the updated Terms.

18. Contact

Rocalyn LLC, 2108 N St, Ste N, Sacramento, CA 95816. Support: support@rocalynedge.com. Privacy requests: privacy@rocalynedge.com.