Rocalyn Edge — Terms of Service

The short version

Rocalyn Edge gives your real-estate practice an AI assistant that answers your inbound calls. You stay the licensed professional; the assistant answers in your brand, always identifies itself as an AI, and hands you the lead. Your callers’ structured records are your business data, handled as described in our Privacy Policy. These Terms cover the account, the subscription, what you can expect from us, and what we expect from you.

1. Acceptance and eligibility

Acceptance. You accept these Terms by clicking “I agree” (or a similar button or checkbox) when you create an account, or by accessing or using Rocalyn Edge. If you accept on behalf of a brokerage, team, or other entity, you represent that you have authority to bind it, and “you” means both you and that entity. You must be at least 18 and able to form a binding contract. Rocalyn Edge is a business tool for real-estate professionals and their teams.

2. The service

In short: an AI assistant that answers your inbound calls in your brand, discloses that it is an AI on every call, and captures leads and bookings for you.

Rocalyn Edge answers inbound calls to your configured number with an AI assistant using your chosen assistant name, voice, and persona. It answers listing questions from the information you provide, captures caller details, offers to book showings, escalates to you when a call needs a human, and sends you summaries. Feature availability varies by plan.

AI disclosure is not optional. Every assistant identifies itself as an AI at the start of every call. This disclosure is structural: you cannot edit it out of the greeting, and attempting to present the assistant as a human is a violation of these Terms.

Inbound only; stock voices only. The service answers inbound calls only; it is not an outbound dialer and does not place cold, marketing, or automated outbound calls. Assistants speak with selected stock provider voices and never a clone of any real person’s voice.

3. Founding cohort and evolving features

Rocalyn Edge is onboarding subscribers in curated cohorts. Features labeled “in preview” are live but still stabilizing; features labeled “coming soon” are planned and not yet available. Neither label is a promise of a delivery date. Plans include usage designed for a working real-estate practice; if your usage runs well beyond that, we will review it with you collaboratively rather than cutting you off mid-month.

4. Your account

Keep your account information accurate and your sign-in method secure. Sign-in is handled by our identity provider; Rocalyn never stores your password. You are responsible for activity under your account. Tell us promptly at support@rocalynedge.com if you suspect unauthorized access.

5. Subscriptions, billing, and cancellation

In short: monthly or annual billing through Stripe; cancel anytime, effective at the end of the current billing period.

Subscriptions are billed in advance, monthly or annually, at the rates shown at checkout, plus applicable taxes, and renew automatically until you cancel. Cancellation takes effect at the end of the current billing period, and you keep access until then. You may cancel at any time through your account or by contacting support@rocalynedge.com. Except where required by law or expressly agreed (for example, in a founding-cohort arrangement), fees already paid are non-refundable. We will give you advance notice of price changes, which apply from your next renewal.

6. Your responsibilities

In short: you are the licensed professional — keep your listing information accurate, upload your own listings, use your own numbers, and honor your professional obligations.

• Provide accurate listing and business information. The assistant answers from what you give it; you are responsible for the accuracy and lawfulness of that content.
• Only connect phone numbers, calendars, and accounts you are authorized to use.
• Upload your own listings. When you give the assistant listing documents, you represent that the listing is yours, or that you have the listing broker’s written permission to share it. MLS rules generally let you use your own listing content freely while restricting what you may do with another broker’s, and those rules apply to you as the member. If you are not sure a document is yours to share, leave it out; the assistant works from what you and your own listings give it.
• You remain the licensed real-estate professional. The assistant does not provide legal, financial, tax, or other licensed advice, and it does not replace your professional judgment or your obligations under applicable law, including fair-housing law. The service includes fair-housing guardrails, but they supplement your own compliance obligations; they never replace them.
• Comply with the laws that apply to your practice and your use of the service, including telemarketing and messaging rules for any numbers you enroll.

7. Acceptable use

You agree not to:

• use the service for any unlawful or deceptive purpose, including attempting to configure the assistant to steer, screen, or answer callers differently based on protected characteristics; such attempts violate these Terms and may result in suspension;
• attempt to make the assistant impersonate a human or a person other than your configured, disclosed AI persona;
• probe, overload, reverse-engineer, or interfere with the service, or access it to build a competing product; or
• resell or white-label the service without a written agreement with us.

8. Your data and our data-processing commitments

As between you and Rocalyn, you own the listing content you provide and the structured call records your assistant creates. We process them only to provide the service, as described in our Privacy Policy: no call recordings, no verbatim transcripts of production calls, no training on your conversations or leads, and no selling of personal information. Records are purged on the retention schedule described in the Privacy Policy.

Data Processing Addendum. Our Data Processing Addendum (DPA) is incorporated into and forms part of these Terms and governs our processing of personal information contained in the structured call records on your behalf. For that personal information, you are the controller/business and Rocalyn is the processor/service provider. In the event of a conflict between the DPA and these Terms with respect to the processing of that personal information, the DPA controls.

9. AI-generated output

In short: the assistant is good, and it is still an AI — verify anything consequential.

The assistant generates responses in real time from the information you provide. Like any AI system, it can occasionally be wrong or incomplete. You should verify consequential details (pricing, terms, availability) before relying on them, and your callers are told they are speaking with an AI so they can do the same. Call summaries and extracted facts are aids to your judgment, not substitutes for it. The places where a mistake would matter most are handled by design, not left to the model’s judgment: fair-housing-sensitive and licensed-advice questions are routed to you rather than answered by the assistant.

10. Intellectual property

Rocalyn owns the service, its software, and its branding. You own your content and your data. You grant us the limited license needed to host and process your content to operate the service on your behalf, and nothing more. Feedback you choose to give us may be used to improve the service without obligation to you; improving the service never means training AI models on your callers’ conversations. When your plan includes custom creative deliverables (such as the character bible and branded marketing assets in Ultimate), those finished assets are yours: on delivery we transfer to you the rights we hold in them, and you may use, adapt, and keep them even if you later cancel. This covers the delivered assets themselves, not the service, software, or platform that runs your assistant, which stay ours.

11. Messaging terms (SMS and RCS)

These Messaging Terms govern the text (SMS) and RCS messages Rocalyn sends. Consent to messaging is not a condition of purchase.

11.1 Account and service messages to subscribers

When you provide your mobile number, you agree to receive SMS and RCS messages about your account and service — for example new-lead and missed-call alerts, call summaries, appointment/booking notifications, and account, security, and service notices. These are transactional and customer-care messages, not marketing. Message frequency varies with your activity. Message and data rates may apply. Opt out anytime by replying STOP (we also honor QUIT, END, CANCEL, UNSUBSCRIBE, OPT OUT); reply HELP for help, or contact support@rocalynedge.com. Opting out may limit real-time alerting; you can still access activity in your portal.

11.2 Booking-link messages to callers

When a caller asks the assistant to text a scheduling link, we use a confirmed opt-in: the assistant asks the caller’s permission on the call, sends a one-time confirmation text, and sends the scheduling link only if the caller confirms. These messages contain the professional’s or brokerage’s name and the requested link, with no promotional content. Message and data rates may apply; reply STOP to opt out, HELP for help.

11.3 General

Message delivery is not guaranteed; carriers are not liable for delayed or undelivered messages. We may update these Messaging Terms; the current version is posted with its effective date. See our Privacy Policy for how we handle mobile-number and consent information.

12. Disclaimers

The service is provided “as is” and “as available.” During the founding cohort in particular, we do not promise uninterrupted or error-free operation, and, to the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Telephone networks, carriers, and third-party providers are outside our control. Rocalyn does not represent that the service is “certified compliant” with any law; the fair-housing and other guardrails support your compliance but do not replace it.

13. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or business opportunities. Rocalyn’s total liability arising out of the service is limited to the amounts you paid us in the twelve months before the event giving rise to the claim. Notwithstanding the foregoing, each party’s aggregate liability for breach of its confidentiality or data-protection obligations (including under the DPA) will not exceed two (2) times the amounts you paid us in the twelve months before the event giving rise to the claim. These caps do not apply to a party’s indemnification obligations under Section 14, to your obligation to pay fees, or to liability that cannot be limited by law, including for a party’s fraud or willful misconduct.

14. Indemnification

You will defend and indemnify Rocalyn against third-party claims arising from your listing content, your professional services, or your breach of these Terms, including claims arising from instructions you give the service in violation of Section 7. Your obligations under this Section are not subject to the limitation of liability in Section 13.

15. Suspension and termination

You can cancel at any time (Section 5). We may suspend or terminate the service for material breach of these Terms, including acceptable-use and fair-housing-related violations, or where required to protect callers, carriers, or the service. Where practical, we will notify you and give you a chance to cure. Sections that by their nature should survive (your data rights, disclaimers, liability limits, dispute resolution, and governing law) survive termination.

16. Governing law, arbitration, and class-action waiver

Please read this Section carefully. It affects how disputes between you and Rocalyn are resolved and requires most disputes to be resolved by binding individual arbitration rather than in court.

Governing law. These Terms are governed by the laws of the State of California, excluding its conflict-of-laws rules.

Binding arbitration. Except for the carve-outs below, any dispute arising out of or relating to these Terms or the service will be finally settled by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules then in effect. The arbitration will be seated in California, before a single arbitrator for claims under $2,000,000 and a panel of three arbitrators for claims of $2,000,000 or more, conducted in English, with remote hearings available. The arbitrator may award any remedy available at law or in equity, and the award may be entered as a judgment in any court of competent jurisdiction. The arbitration and all related proceedings are confidential.

Carve-outs. Either party may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek emergency injunctive or other provisional relief in a court of competent jurisdiction to preserve the status quo or prevent irreparable harm (for example, for actual or threatened infringement or misuse of intellectual property or confidential information) without waiving the arbitration agreement. For those court matters, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in California.

Class-action and jury-trial waiver. ALL DISPUTES WILL BE ARBITRATED OR LITIGATED ONLY IN EACH PARTY’S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR HAS NO AUTHORITY TO CONDUCT CLASS ARBITRATION OR TO CONSOLIDATE CLAIMS. EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL.

30-day opt-out. You may opt out of this arbitration and class-action-waiver Section by sending written notice to support@rocalynedge.com within 30 days after you first accept these Terms, stating your name, account, and intent to opt out. If you opt out, the court-jurisdiction and venue provisions above govern all disputes, and the jury-trial waiver does not apply to you. Opting out does not affect any other part of these Terms.

17. Changes to these Terms

We may update these Terms; the current version is posted with its effective date. For material changes, we will notify subscribers through the service or by email before the changes take effect. Continued use after the effective date is acceptance of the updated Terms.

18. Contact

Rocalyn LLC, 2108 N St, Ste N, Sacramento, CA 95816. Support: support@rocalynedge.com. Privacy requests: privacy@rocalynedge.com.